In today’s world, core business operations are only as efficient and reliable as the underlying IT infrastructure. Yet, traditional “siloed” deployment models for business-critical applications have left many businesses with complex solution architectures, underutilized systems, and high operating costs.
HP Critical Service (CS) is a comprehensive support solution designed for businesses that run mission-critical applications and cannot tolerate downtime without a significant business impact. CS offers an integrated set of proactive and reactive services and utilizes an ITIL-based framework of proven, integrated processes to help you improve availability and performance across your IT infrastructure. The elements of your IT infrastructure encompass a wide variety of technologies such as servers, storage devices, SANs, networks, and operating systems. To address the needs of that diverse IT infrastructure, CS is both modular and scalable.
Our team composed of trained IT professionals will assess your IT infrastructure in order to gain a clear understanding of your IT infrastructure, your IT goals, and your overall business objectives. The assessment’s results are used to design a strategy and an account support plan that aligns CS with your overall IT and business goals.